Frequently Asked Questions
Everything you need to know about our luxury timepieces and services.
Are your watches authentic and certified?
Yes, every timepiece sold on Luxury Time is 100% authentic and comes with a certificate of authenticity and the original manufacturer's warranty.
What is your international shipping policy?
We offer complimentary, fully insured international shipping via DHL Express. Delivery typically takes 3-5 business days depending on your location.
How do I return a product if it's not right for me?
We offer a 30-day return policy. Items must be in their original, unworn condition with all security tags and protective plastics intact to qualify for a full refund.
Do you provide watch resizing services?
Yes, we offer complimentary bracelet resizing. Simply provide your wrist measurement in the 'Notes' section during checkout, and we will adjust the links before shipping.
What payment methods do you accept?
We accept all major credit cards, PayPal, Apple Pay, and wire transfers. For high-value purchases, we also offer flexible financing options through Affirm.
Is insurance included during the transit of my order?
Absolutely. Every shipment is fully insured for its total value by Luxury Time until the moment it is signed for by the recipient.